R E T U R N S & E X C H A N G E S
- We offer a simple 7 day no quibble return policy
- Email us requesting a return within 7 days of delivery
- Free return or exchange
- The original delivery cost will be deducted from refund
- All goods & packaging must be returned in the original condition
- Damages and faults must be reported within 48 hours
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Under no circumstances we will we accept or refund for any lighting that has been installed or tampered with. All goods must be returned in the original condition they were shipped. The same rule applies for any mirrors or furniture that the customer may paint or screw into. No exceptions will be made.
PLEASE NOTE: All return requests must be notified to us via email within 7 days of delivery. All returns MUST be pre-arranged with us. The original delivery fee will not be refunded and will be deducted from the refund. All exchanges are free.
If we arrange a return collection on your behalf and the item is not ready or the courier shows and cannot collect the item for whatever reason (providing it is not the couriers fault), a failed collection charge (the same value of the original postage) will be passed on to the customer - no exceptions can be made. If no delivery charge was paid, then the necessary failed collection charge will be required.
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