Terms and Conditions
Please read these terms and conditions carefully before using this Website operated by Alexander and Pearl Ltd, Company Number: 06560121 having our Registered Office at c/o Nicholas Phillips Enterprise, 286B Chase Road, London. N14 6HF.
By accessing or using our Website, you agree to be legally bound by these terms and conditions as they may be modified and posted on our Website from time to time.
Details of procedures, products, services, prices, payment and delivery are displayed on our Website. If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details.
If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us in writing or via email at firstname.lastname@example.org
We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
Most of our products are not built for commercial use, therefore any purchases made for commercial establishments are at the designers/buyers own risk of damage over time and will not be refunded or exchanged if issues arise after purchase. We have specified that goods are not suitable for commercial use on each item page, email confirmations and our terms and conditions.
'Conditions' means these terms and conditions.
'We/us/our' means Alexander and Pearl Ltd
'Website' means the Website located at www.alexanderandpearl.co.uk or any subsequent URL which may replace it or sit alongside it.
'You/your' means a user of the Website.
'Working days' mean Monday to Friday (excluding public holidays in the United Kingdom).
4. ORDER PROCESS
a) Your order will only be accepted if received from within the United Kingdom (unless previously arranged). Once you place and pay for an order with us either via the Website, by telephone or in a written way a binding contract will exist. You will be sent an email confirmation of order. Please check this and notify us of any errors immediately.
b) As we are an online company we very rarely hold stock therfore we advise enquiring about availability if your order is time sensitive. In the case that goods ordered will take longer than 28 days to deliver we will obtain an approximate lead time and the customer will be given the choice to keep the item on backorder to guarantee availability when new stock arrives or obtain a full refund. Every effort is made to ensure this doesn't happen.
c) All special order/bespoke products must be paid for in full before manufacture commences, these products cannot be cancelled once manufacture has begun and cannot be returned/refunded for any reason (unless damaged, in this case photo evidence and full inspection will be required, in this case a replacement or exchange will be offered).
d) Unless stated our products are not built for commercial use, therefore any purchases made for commercial establishments are at the designers/buyers own risk of damage over time and will not be refunded or exchanged if issues arise after purchase.
We are entitled to refuse any order placed by you and will not be required to provide an explanation.
All prices quoted on this website are in £ Sterling. All payments are charged at the time of order and not at the time of despatch, this secures the stock with ourselves or our supplier. If for any reason we are unable to fulfill an order the customers will be notified as soon as possible.
We reserve the right to withdraw products from this Website at any time and/or remove or edit any materials or content on this Website. We will not be liable to you or any third party by reason of our withdrawing any products from this Website whether or not that product has been sold.
We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of goods or services to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of there being such an increase in the price of goods or services you, the buyer, shall be entitled to cancel the order at any time before delivery.
In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already despatched your order, we will not be obliged to supply products at the incorrect price or based on an incorrect description.
Payment can be made by any major credit or debit cards online or via the telephone. We can also accept cheques, postal orders and bank transfers (these must be prearranged).
Payment will be debited immediately and cleared from your account at the time of order and before the despatch of your goods.
By placing an order, you, the buyer, consent to payment being charged to your debit/credit card account, electronic payment account as highlighted on our website.
Title to the goods will pass to you, the buyer, on delivery of the goods.
We will issue you with an electronic notification to your email address once the goods have been despatched.
When you pay for your order by credit or debit card, we carry out checks or 'authorisations' with the card issuer for security reasons. Should any problems occur with the authorisation of your card, we will contact you with further details.
The goods ordered will be delivered to the address the customer provides at the time of order.
We aim to deliver between 7 - 28 days, however all dates for delivery are estimated and may be subject to change. In this event the customer will be notified as soon as possible. Bespoke items may take between 6 - 16 weeks to manufacture and deliver.
Boxes must be checked over at the time of delivery. If the box is damaged the customer must note this on the couriers delivery sheet when signing. We check all goods prior to despatch and they only leave us if they are in perfect condition and that is how they should arrive to the customer.
We strongly advise customers to check the goods immediately and notify us of any damages in writing (via email) within 48 hours. Claims cannot be accepted after this time.
Delivery costs start from £5.95. We deliver to most mainland UK. If you would like to place an order from outside mainland UK then you must contact us in advance to obtain a shipping quotation. If the customer fails to do this there credit/debit card is automatically charge upon checkout, however we will be unable to fulfill the order until the delivery charge has been settled.
All goods require a signature at the time of delivery (no exceptions can be made). Deliveries are made Monday to Friday (excluding Bank Holidays) between working hours. Our day to day couriers cannot specify a time of delivery. The customer will be notified of planned date of despatch, once they confirm the date is suitable we will release the goods to our couriers. Please note: Once the goods are released to the courier Alexander and Pearl Ltd is not responsible for any delivery delays that may occur.
Deliveries will either be sent via Interlink Express (or similar courier) or by Fragile courier and will by made up to the front door only (threshold) of the premises. If the customer lives in a flat or apartment, the courier can only deliver to a ground level so please make arrangements to move the item to your chosen level. Alexander & Pearl Ltd cannot be liable for any issue that may arise with regards to any deliveries passed through the threshold of the property.
If the customer deliberately fails to take delivery of an order, then without prejudice to any other right or remedy available to Alexander & Pearl Ltd we may: store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
We offer dimemsions for all goods. It is the customers responsibility to ensure all items ordered fit through the threshold of their property, up the stairways, etc. A 25% restocking fee will be charged if any items are returned for this reason and the customer is also responsible for paying the original and return delivery cost.
All orders must be paid in full prior to any goods being despatched. No exceptions can be made.
7. RETURNS, CANCELLATIONS AND SUBSTITUTIONS
If you wish to return unsuitable goods then we must be notified in writing (via email) within 14 days of the received delivery date. Any goods returned without written confirmation and acknowledgement by Alexander & Pearl Ltd unfortunately cannot be accepted.
Once we are notified of a return request we will forward return instructions. Goods must be delivered back to us without fault and in original box/packaging within 14 days of your written notification to return, in order to qualify for a refund. Any items returned to us after this period cannot be refunded. Please ensure all items are packaged securely and sufficiently to withstand delivery as failure to do so may result in Alexander & Pearl being unable to refund for the returned items if received damaged in any way.
All items are returned will be at the customers cost. We recommend that smaller less fragile items are best sent back via post office, parcelforce or similar courier. When returning items via these services we strongly recommend to use insured registered delivery and keep your proof of postage, as we cannot accept responsibility for lost parcels or any damages in transit when goods are being returned to us.
Arrangements for large and fragile items can be arranged on the customers behalf via our 3rd party fragile/2 man carrier at the customers cost. The return fees are in-line with our current outgoing delivery cost. If we arrange return collection on the customers behalf and the customer fails to at the premises or doesn't allow collection on the arranged day/time, a failed collection charge will be applied.
Once we receive the returned product/s within 14 days of the return request, goods are then checked over to ensure they have been returned in a good, unused condition and in the original packaging. One this is confirmed by our warehouse the appropriate refund will processed within 14 days. If the customer fails to return goods in the original packaging this may prevent us from selling the goods on and may result in a 25% charge of the items original vaule.
A restocking fee of 25% may be applied for bulk qty items over 3 pieces. To avoid this fee we recommend ordering 1 piece as a sample to ensure that the item is suitable before ordering multiple pieces of the exact same item.
Under no circumstances will we refund for any items that have been installed or tampered with, such as lighting. Goods must be returned to us in the original condition.
If you do decide to cancel a contract, then you must notify us in writing by sending an email to email@example.com
If the cancellation is made within 14 days of placing the order and the goods have not yet left the warehouse then no charges will apply.
If a cancellation request is made after 14 days of placing the original order and the order has already been despatched then the original delivery fee will be non refundable and a further return fee will be charged at the same value.
7.3. DAMAGED OR FAULTY GOODS
We employ professional carriers. Nevertheless, you must examine goods immediately and notify us within 48 hours of any damages/faults. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition (this excludes failure to follow instructions or misuse).
Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).
If a product is defected or faulty, please contact us at once and no later than 7 working days of receipt, or of the fault developing and we will arrange a refund or replacement as you request.
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under paragraph 7.1.
Under no circumstances will Alexander and Pearl Ltd be held liable for any costs such as Electrician fees, etc that may be incurred for any reason including delivery delays, damaged deliveries or defected items. This is why we strongly recommend booking in any tradesmen after your goods have been delivered and thoroughly checked over.
Any faulty goods reported to us beyond our 14 day return policy are eligible for replacement only. In the circumstance that the goods may be discontinued a credit or refund will be offered.
Please allow upto 14 days from the date we receive a return for refunds to be processed or any replacements to be despatched. Alexander & Pearl Ltd cannot be held liable for any interest charged by your bank/credit card issuer whilst awaiting a refund.
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.
We aim to give as accurate description as possible for all our products, however on occasion due to circumstances out of our control, manufacturers may slightly alter designs and finishes without informing us. If a description, price or dimension is incorrect due to human error we have the right to cancel any transaction without prejudice.
We do not supply light bulbs unless specified within a product listing.
As many of our products are hand made dimensions may slightly vary by 1 or 2cm so its recommended that that an extra 2cm each way is added when measuring for fitting.
Distressed lighting and furniture is deliberately inperfect, this is part of the character and it is not a manufacturing flaw.
Colours may slightly vary from the images shown due to individual monitor resolution and professional/studio lighting used when the images are taken. This cannot be avoided due to the nature of trading online and selling via images.
Illustrations, measurements and descriptions are approximate for guidance only and are subject to alteration and modification without prior notification. Finish indicates the colour/finish of the product and may not necessarily indicate the materials used to manufacture the product.
Ownership does not pass to the customer until all payments are made and received/cleared in full by Alexander and Pearl Ltd.
All goods are at the customers own risk from the time of delivery.
10. INTELLECTUAL PROPERTY
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
No licence is granted to you in these Conditions to use any trade mark of www.alexanderandpearl.co.uk
or its affiliated companies.
Goods and services sold by us may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
We attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
Products, services, prices and offers are only valid at the time they are published on our Website. All images should be used only as a guide or representation of the item.
All drawings, descriptive matter and specifications of goods and services on the Website are for the sole purpose of giving an approximate description of the goods and services.
We may also change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts or all of the Website without notice or liability.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.
12. LIABILITY AND INDEMNITY
Notwithstanding any other provision in the Conditions, nothing in these Conditions will affect or limit your statutory rights; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
We will use reasonable endeavours to verify the accuracy of any information on the Website but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.
We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of its obligations in relation to these Conditions, if the delay or failure was due to any cause beyond our reasonable control.
We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for:
12.1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
12.3. any special or indirect losses suffered or incurred arising out of or in connection with the provision of any matter under the Conditions.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your Personal Information with your authority.
Under no circumstances are we be held responsible for but not limited to electrician or any other contractor fees that arise because of but not limited to late, damaged or incorrect delivery of goods. You should not book an installer or prepare for installation (For example cut holes for recessed spot lights) on the basis of an ETA set by the supplier. You are advised to only prepare for installation and book your installer once you have the lights in your possession and you have checked them for suitability.
Under no circumstances will we be held liable for any discrepancies which may arise once the goods are in use. It is the customer's responsibility to ensure that the goods are placed in a safe and suitable environment. All placements and usage of furniture and lighting is entirely at the customers own risk. For example: Placing a chandelier in a bathroom or furniture markings on a delicate floor.
14. EXTERNAL LINKS
This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
13. FORCE MAJEURE
We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
14.1. the privacy practices of such websites;
14.2. the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or
14.3. the use which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
15. GOVERNING LAW AND JURISDICTION
The Conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.
16. TRADE ORDERS
As mentioned on our website, our products are not built for commercial use, therefore any purchases made for commercial establishments are at the designers/buyers own risk of damage over time and will not be refunded or exchanged if issues arise after purchase. We do not sell contract furniture.
We can ship internationally. A shipping quotation must be obtained prior to ordering online, otherwise all orders will be void. All duties, taxes, etc payable once the goods leave us are the responsibility of the buyer and under no circumstances are Alexander & Pearl Ltd to pay any fees that may incur.
Any international returns are the customers responsibilty, including charges, insurance fees, etc. Original delivery fees will not be refunded.
In the event that an item reaches the customer damaged, Alexander & Pearl will require photo evidence and a refund or exchange will be offered.
All other UK terms and conditions also apply to International orders.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us via one of the below methods.
Write to: Alexander and Pearl Ltd, Unit B7, Seedbed Centre, Langston Road, Loughton, Essex. IG10 3TQ.
T: 0208 508 0411