F R E E D E L I V E R Y
- Goods are generally delivered within 7-14 days.
- Need it sooner? Click here for our faster shipping quote.
- Made to Order lighting is delivered with 14-21 days.
D E L I V E R Y S E R V I C E S
DAY TO DAY COURIER - Smaller, less fragile goods are shipped via this method.
You will receive an email/text notification upon dispatch confirming delivery date (which you can then change) and then a second email / text notification on the morning of the day of delivery giving you the exact hour slot for delivery.
You can also track the driver on your mobile phone or PC meaning you don't have to wait in all day!
FRAGILE 1 or 2 MAN SERVICE - This free service is for our larger, more fragile items. Orders are shipped via this delicate service with our 1 or 2 man courier team (depending on the size of the item) ensuring safe delivery of your order to ground floor entrance of your property.
You will always be contacted in advance by our trusted carriers to book in a suitable day for delivery and then again by the driver when on route on your day of delivery.
Need super fast delivery? Click here for our faster shipping quote.
I M P O R T A N T I N F O
We understand that on occasions customers may require assistance to bring the item into the property and may ask the delivery men to help out, however, Alexander & Pearl cannot be held liable for any issues that may occur if the delivery men enter the property. Items delivered via a staircase and/or upstairs are totally at the customers risk.
Orders for multiple items will be batched together and delivered in one go. This will include and items on back order.
We strongly advise checking deliveries ASAP as we must be notified of any damages within 48 hours - after this point we are unable to claim for damages in transit (photo evidence may be required).Faulty items reported after 7 days are eligible for exchange only
If goods are unsuitable you have 14 days (from the date of delivery) to notify us of a return request via email.
Payment is charged at the time of order, unless finance payment option is chosen. This ensures allocation of goods.
- Light fittings are not supplied with light bulbs, unless specified.
,.R E T U R N S & D A M A G E S
- We offer a simple 14 day return policy
- Email us requesting a return within 14 days of delivery
- Goods must be returned to us in the original packaging and condition
- Damages and faults must be reported within 48 hours via email
- Faulty items reported after 7 days are eligible for exchange only
Under no circumstances can we accept or refund for any lighting that has been installed or tampered with.
All goods must be returned in the original condition they were shipped.
The same condition applies for any mirrors or furniture that the customer may paint or screw into.
Please read our terms & conditions to view our entire policy regarding returns and refunds.