We understand that on occasions customers may require assistance to bring the item into the property and may ask the delivery men to help out, however, Alexander & Pearl cannot be held liable for any issues that may occur if the delivery men enter the property. Items delivered via a staircase and/or upstairs are totally at the customers risk.
Orders for multiple items will be batched together and delivered in one go. This will include and items on back order.
We strongly advise checking deliveries ASAP as we must be notified of any damages within 48 hours - after this point we are unable to claim for damages in transit (photo evidence may be required).
If goods arrive damaged we will arrange collection and replacement of goods at our cost.
If goods are unsuitable you have 14 days (from the date of delivery) to notify us of a return request via email, we will then forward return instructions (please see our terms for full return info).
Payment is charged at the time of order, unless finance payment option is chosen. This ensures allocation of goods.
Under no circumstances can we accept or refund for any lighting that has been installed or tampered with. All goods must be returned in the original condition they were shipped. The same rule applies for any mirrors or furniture that the customer may paint or screw into.
PLEASE NOTE: All return requests must be notified to us via email within 14 days of delivery via email.
All returns MUST be pre-arranged with us.
All components must be returned and all original packaging and instructions included. Goods must be returned to us in the original condition.
Faulty items reported after 7 days are eligible for an exchange only. If no replacement is available then a credit or refund will be offered.
Most of our products are not built for commercial use, therefore any purchases made for commercial establishments are at the designers/buyers own risk of damage over time and will not be refunded or exchanged if issues arise after purchase.